Refund Policy

This refund policy applies to your use of the Žymeklis system, available at zymeklis.lt (the "Service"), and forms an integral part of the terms of use.

1. Free trial

You can create an account and use the Service for free, without providing payment card details. Billing only begins once the User deliberately chooses a paid plan, so accidental or unnoticed card charges do not occur.

2. Nature of the subscription

Paid plans are a recurring (monthly or yearly) subscription, billed in advance for the upcoming period. The amount paid covers access to the Service for the entire billed period, regardless of how much the User actually uses the Service.

3. Refund process

Fees paid are non-refundable, including where the account is cancelled or deleted before the paid period ends, use of the plan is suspended at the User's initiative, or the Service is used partially or not at all during the paid period.

Refunds are issued, at our discretion after reviewing the situation, only in the following cases:

• an amount was charged twice from the User without their consent, or a larger amount was charged than provided for under the selected plan (a technical or billing error);
• a charge was made after the account had already been deleted or the subscription cancelled before the billing date.

To request a refund, please contact us within 14 days of the charge at hello@zymeklis.lt, providing your account email and the charge date. Later requests may not be considered.

4. Cancelling a subscription

You can cancel your subscription at any time directly from your account settings or by contacting us. After cancellation, access to paid-plan features remains until the end of the already paid period, after which the account moves to the free plan or is restricted, and no further charges are made.

5. Digital content exception

The Service is a digital content / digital service product that begins being provided immediately after payment, with the User's consent. Under the provisions of the Civil Code of the Republic of Lithuania on digital content and digital services, by consenting to immediate provision of the Service the User loses the right of withdrawal once the Service has begun being provided.

6. Changing plans

When upgrading to a higher plan, the difference is added to your next invoice. When downgrading to a lower plan, the amount already paid for the current period is not refunded or prorated - the new, lower fee applies from the next billing cycle.

7. Contact

For questions about billing or refunds, contact us at hello@zymeklis.lt.

Service provider: Amsario MB, company code 308109816